Rental products that inspire great events! 512-990-8887 / 1-888-477-7668 Text
Rental products that inspire great events! 512-990-8887 / 1-888-477-7668 Text
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PAYMENT:A 50% of the total cost retainer fee is required to hold the reservation. The remaining balance is due TEN days before the possession of the rentals items and will be charged to the card on file automatically. A valid credit card is required if you pay with cash or check. The Renter hereby authorizes LA VIE GROUP LLC to bill this credit card for: missing or damaged items, balances left unpaid prior to pickup/delivery, additional cleaning, or labor charges incurred after the event.
CANCELLATIONS: All order changes must be placed in writing. Any substitutions, item reductions and color changes on the linens is NOT ALLOWED within 10 days prior to the possession of the rentals. Rental cancellations will NOT be refunded, but will be applied as a store credit good for 365 days from the date of cancellation. Orders that are cancelled TEN days prior to the possession of rentals will receive a refund for any excess amount paid over the 50% reservation retainer fee, excluding any amount paid for custom or special ordered items. Refunds, if applicable and authorized will be processed within 30 days from the date of cancellation. Unused rentals will not be refunded.
DAMAGE PROTECTION: Damage protection is a non-refundable 12% charge added to all rental contracts. It covers normal wear and tear and from normal usage. This does not cover loss or negligence or any damages that will result to total loss.
DELIVERY AND PICK UP: Delivery charges are based on the event location. Someone should be available to accept deliveries and sign release of materials. Please report shortages to the driver at the time of delivery. Any rentals that leaves the warehouse is a final sale, unless equipment is deemed damaged upon receipt. Delivery and pickup charges are based on ground level drop off within a maximum of 50ft. from the delivery truck. If rentals must be carried to other floors or specific area farther than 50ft from the delivery truck an additional charge will be applied. Our delivery crew are trained to neatly stack all items in a convenient location. We will provide special containers to keep your rentals clean and undamaged. Please use these containers to return items. Missing containers will be charged to the card on file.
CUSTOMER’S RESPONSIBILITY: Tables and chairs should be folded and stacked (Unless setup and takedown is included in the order). China, flatware and glassware should be scraped free of food particles and repacked in their original containers. All other items should be boxed and/or crated in the containers you received the items in. All items should be returned to the point of delivery ready for pickup. You will be charged if rentals need to be disassembled, stacked or if our crew is retrieving the items from your event location.
CLEANING: With the exception of linens, food service equipment, votives and vases, all other items particularly tables and chairs must be returned in pre-rented condition. A labor charge may be added for items requiring additional cleaning upon return and will be charged to the card on file.
TABLES AND CHAIRS: Under any circumstances, tables and chairs MUST NOT be exposed to rain, water, and or any elements that will cause damage such as warping, peeling of tabletops, and rusting. Failure to do so will result in additional charges or total replacement cost plus shipping of each damaged items.
HOLD HARMLESS AGREEMENT:
Renter agrees to defend, indemnify, and hold Lessor , its affiliates, employees, agent and sub-lessors harmless from and against any and all claims, liabilities, losses, damages to property, and expenses resulting from the actions, negligence or otherwise of renter, renter’s employees and agent of renter.
LINENS: NO WAX, NO TAPE, AND NO GLUE GUN. Shake out linens and scrape off excessive food debris before bagging. Linens must be bagged dry to prevent mildew. Linens returned with mildew will be charged full replacement to the card on file (Used for the deposit). PLEASE NOTE: Candle-wax will stain, melt, or burn linens. If linens are returned with wax damage, full replacement fee will be charged to the card on file.
I have read and agreed to all Terms and Conditions. My signature below authorizes appropriate charges to my Credit/Debit Card on file by LA VIE GROUP LLC.
La Vie Event Rentals
2830 South AW Grimes Blvd, Round Rock, Texas 78664, United States
512-990-8887 Toll Free 1888-477-7668
Copyright © 2024 La Vie Event Rentals - All Rights Reserved.
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